At Silver Stallion by Trimurti Industries, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account information
  • Order and transaction details
  • Products viewed, added to cart, or purchased
  • Messages or inquiries sent to us
  • Device, browser, and IP-related information
  • Website usage and interaction information

Payment information may be processed through our payment service providers. We do not intentionally store complete card details on our own systems where payments are handled directly by third-party payment gateways.

How We Collect Your Information

We may collect information:

  • When you create an account on our website.
  • When you place an order.
  • When you contact us through a form, email, phone, or other communication channel.
  • When you subscribe to promotional communications.
  • Automatically when you browse our website through cookies and similar technologies.
  • Through payment, shipping, analytics, and other service providers used to operate our ecommerce website.

How We Use Your Information

We may use your personal information to:

  • Process and confirm your orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Provide order tracking and delivery updates.
  • Manage returns, refunds, cancellations, and replacements.
  • Create and maintain your customer account.
  • Respond to customer service inquiries.
  • Improve our products, website, and shopping experience.
  • Detect and prevent fraudulent or unauthorized activities.
  • Send promotional communications where permitted.
  • Comply with applicable legal and regulatory requirements.

Orders & Payments

When you place an order, certain information is required to complete the transaction, including your contact, billing, shipping, and payment-related information.

Payment transactions may be processed by third-party payment gateways. Such providers may process your information according to their own privacy policies and security practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.

Cookies may be used to:

  • Keep products in your shopping cart.
  • Remember account or website preferences.
  • Improve website performance.
  • Understand website traffic and usage.
  • Support analytics and marketing activities.
  • Provide a more convenient shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Sharing of Personal Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties where required to operate our business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting providers
  • IT and technical service providers
  • Analytics providers
  • Customer communication services
  • Professional advisers or authorities where legally required

Only information reasonably necessary for providing the relevant service should be shared.

Shipping & Delivery Partners

To deliver your order, we may share necessary details such as your:

  • Name
  • Shipping address
  • Phone number
  • Email address
  • Order and delivery information

with courier or logistics partners responsible for fulfilling your shipment.

Marketing Communications

Where applicable, we may use your contact information to send information regarding:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Important store updates

You may opt out of promotional email communications by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to your orders, account, payments, or customer support may still be sent where necessary.

Data Security

We take reasonable administrative and technical measures to help protect customer information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and login information.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfil orders and provide services.
  • Maintain customer accounts.
  • Process returns and refunds.
  • Resolve disputes.
  • Maintain business and transaction records.
  • Comply with applicable tax, accounting, or legal obligations.

Information that is no longer required may be deleted or anonymized where appropriate.

Your Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.

We may need to verify your identity before processing certain requests.

Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, or social media platforms.

Once you leave our website, the privacy practices of those third parties will apply. Trimurti Industries / Silver Stallion is not responsible for the privacy practices or content of independently operated third-party websites.

Children’s Privacy

Our ecommerce services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children contrary to applicable law. If you believe a child has provided personal information without appropriate authorization, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices
  • Website functionality
  • Services
  • Legal or regulatory requirements

Any updated version will be published on this page. We recommend reviewing this Privacy Policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Trimurti Industries – Silver Stallion

Office:
Bool Road, Vill. Kaind,
Teh. Dehlon,
Distt. Ludhiana – 141116

Email: singlapluto@gmail.com
Phone: +91 98150-40911