Silver Stallion / Trimurti Industries ecommerce website ke according Return & Refund Policy ko household products ke liye rewrite karna better rahega. Perfume/personal-care wali conditions hata denge.

Return & Refund Policy

Thank you for shopping with Silver Stallion by Trimurti Industries. We value your trust and are committed to providing high-quality, durable, and reliable household products. Please read our Return & Refund Policy carefully before placing your order.

Eligibility for Returns

Returns will be accepted in the following cases:

• Wrong product delivered.
• Product received in damaged condition.
• Product has a manufacturing defect.
• Product or important parts are missing from the package.
• Product received is significantly different from the item ordered.

To be eligible for a return:

• The return request must be raised within 7 days of delivery.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, accessories, parts, and invoice.
• Customers should provide clear photographs or an unboxing video showing the issue.

Non-Returnable Items

Returns may not be accepted in the following situations:

• Product has been used, damaged, modified, or improperly handled after delivery.
• Product is returned without its original packaging, accessories, or parts.
• Damage has occurred due to incorrect installation, misuse, or normal wear and tear.
• Return request is submitted after the specified return period.
• Products purchased under clearance or special promotional offers may be non-returnable unless they are received damaged or defective.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please share:

• Order number
• Customer name and contact details
• Reason for the return
• Clear photographs of the product and packaging
• Unboxing video, wherever available

After verification, our team will provide the appropriate return or replacement instructions.

Refund Process

Once the returned product is received and inspected by our team, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be processed to the original payment method.
• Refunds may take approximately 5–7 business days after approval.
• The actual time taken for the amount to reflect may vary depending on your bank or payment provider.

How to Initiate a Return

To request a return, please contact us with your order details and reason for the return.

Email: singlapluto@gmail.com
Phone: +91 98150-40911

Our team will review your request and provide further instructions regarding pickup or return shipping, wherever applicable.

Cancellation Policy

• Orders can be cancelled only before they are dispatched.
• Once an order has been shipped, it cannot be cancelled.
• If you wish to cancel an order, please contact us as soon as possible after placing it.
• If payment has already been made for an eligible cancelled order, the refund will be processed to the original payment method.

Exchange & Replacement Policy

We may provide a replacement in cases where:

• The wrong product has been delivered.
• The product is damaged during delivery.
• The product has a verified manufacturing defect.
• Essential parts of the product are missing.

Replacement will be subject to verification and product availability.

If a replacement is unavailable, an eligible refund may be processed.

Return Shipping

For verified cases involving a damaged, defective, or incorrect product, return pickup or return instructions will be provided by our team.

For other approved return requests, applicable return shipping charges, if any, will be communicated before the return is processed.

Contact Us

For any questions regarding returns, refunds, cancellations, or replacements, please contact:

Trimurti Industries – Silver Stallion
Bool Road, Vill. Kaind,
Teh. Dehlon,
Distt. Ludhiana – 141116

Email: singlapluto@gmail.com
Phone: +91 98150-40911